Order Information

Placing an order

Do you have Jewlr stores I can visit?
Jewlr is a new kind of jewellery company designed specifically for online shopping. We do not have any physical stores. Online you can create and visualize the jewellery you personalise and then you can...
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When Will My Order Be Processed?
Orders are put into our production schedule as soon as the orders is placed. Once your order is placed, you will receive an Order Confirmation email almost immediately. This email confirmation will...
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Do You Put The Purchase Receipt In The Box?
There are no receipts put in the box so that it can be shipped directly to someone as a gift. The only receipt you will receive is by email with the order confirmation email....
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Why Was My Coupon Not Applied To My Order?
Coupons are applied to all Jewlr purchases in your cart except for add ons such as photo boxes, gift wrap or premium gifts.
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What Are Add-On Or Bundle Items?
Add ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.
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Will The Code Be Applied To Items On Sale?
Yes - Promo codes are applied to items on sale.
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Warranty

What's Your Return Policy?
We want you to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you may...
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Do You Offer A Warranty On Your Jewellery?
We offer a free one-year warranty on all jewellery purchases against manufacturing defects and workmanship. Our One & Only Diamond Engagement Ring Collection also includes a free lifetime...
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What Is Your Warranty?
We offer a free one-year warranty on all jewellery purchases against manufacturing defects and workmanship. Our One & Only Diamond Engagement Ring Collection also includes a free lifetime...
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Can I Get An Item Repaired?
We offer professional jewellery repair, cleaning, and resizing services on all our jewellery. We also provide a one-year warranty on all our jewellery against manufacturing defects and workmanship on the...
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Delivery

How Do I Check My Order Status If I Don't Know My Order Number?
If you need assistance finding your order number, please contact our customer support agents with the full name, phone number, and delivery address associated with the order. We will then be able to...
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How Do I Find My Order Number?
For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and delivery address associated with the order. We will then be able...
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How Do I Check My Order History?
You can view your order history by logging into your account. To log into your account, click on the login icon in the top right corner of your screen and fill in your login information. Once you...
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Changes to my order

Can I Cancel My Order?
To cancel an order, email us at customerservice@jewlr.com, or contact us at 1-866-610-8482. Our office is open Monday-Friday from 9am-5:30pm EST. Please provide your order confirmation number when...
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Can I Make A Change To My Order In Production?
If your order is still in production and has not yet been packaged or shipped then you can make a change to it. Keep in mind that orders may be completed earlier than indicated on our website so we...
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Can I Change My Engravings?
Yes – you can change your engraving on your order as long as it has not yet been packaged or shipped out from our facility. Keep in mind that orders may be completed earlier than indicated on our...
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Can I Change My Ring Size?
Yes - you can change the ring size on your order as long as it has not yet been packaged or shipped out from our facility. Keep in mind that orders may be completed earlier than indicated on our...
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Can I Change The Metal I Selected?
Yes - If your order is still in production and has not yet been packaged or shipped then you can make a change to the metal you selected. Keep in mind that orders may be completed earlier than...
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Can I Change My Delivery Address?
If your order has not yet shipped then you can make a change to the address where your order should be delivered. To update your delivery address please click here. If the order has already been...
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Repairs and Resizing

Can I Resize My Tungsten/Cobalt/Ceramic Ring?
For Tungsten, Cobalt or Ceramic rings we offer an exchange program. Due to the nature of tungsten, cobalt and ceramic, we are unable to resize these rings. Please contact our customer service team...
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Can I Change My Ring Size?
Yes - you can change the ring size on your order as long as it has not yet been packaged or shipped out from our facility. Keep in mind that orders may be completed earlier than indicated on our...
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How Do I Exchange An Item?
To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...
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How Do I Find My Order Number?
For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and delivery address associated with the order. We will then be able...
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Can I Select A Different Gemstone
Yes, you can select a different gemstone/birthstone on most pieces. Please note that there may be additional charges, and you will be responsible for related delivery costs. To select a different...
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Can I Change The Chain Length?
Yes - If your order is still in production and has not yet been packaged or shipped then you can make a change to the chain you had selected. Keep in mind that orders may be completed earlier than...
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Returns

When Will I Get A Refund?
Once we receive a returned item, it is inspected and then a refund is issued. Returns are generally processed and refunded in the week in which they are received....
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Why Wasn't My Delivery Refunded?
Refunds are issued on returned items. Delivery is a service and a service that has been used is not eligible for a refund. Please see our Return Policy for more information....
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What's Your Return Policy?
We want you to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you may...
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How Do I Exchange An Item?
To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...
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How do I return my purchase for a refund?
RETURN PROCESS To request a return, please fill out our Request Return Form. One of our customer service reps will follow up with you via email with instructions and return forms as well as an...
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Delivery

Who Do You Use To Ship Your Packages? (Logistics Partners)
We ship using FedEx, USPS and Canada Post in North America. In the UK we use Royal Mail and in Australia we use Auspost.
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How Long Will It Take For My Order To Ship?
The delivery and processing times depend on the items you're ordering. All of the items on our website will have an estimated ship date. This date will indicate when the item is expected to be...
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Do You Offer Free Delivery?
Yes! We offer FREE standard delivery in the US, Canada, UK and Australia.
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Why Wasn't My Delivery Refunded?
Refunds are issued on returned items. Delivery is a service and a service that has been used is not eligible for a refund. Please see our Return Policy for more information....
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Can I Change My Delivery Address?
If your order has not yet shipped then you can make a change to the address where your order should be delivered. To update your delivery address please click here. If the order has already been...
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Engravings

Can My Engraving Be Longer?
We are able to add 1 or 2 engraved characters on certain styles. Please email customerservice@jewlr.com with the specific item style code and the engraving so that we can look into this for you and...
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Payment Types

How Do I Redeem My Jewls
Using your Jewlr Rewards Points towards a purchase is an easy process. Once you reach a minimum of 3,000 Jewls, you have the option to redeem them at checkout and apply the value to your order. To...
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Do You Have A Jewlr Credit Card?
Jewlr offers a Jewlr E-Gift card which is an electronic gift card that can be used online at Jewlr. It is the convenient and easy gift to give when you’re late or when you just don’t know what to...
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How Do I Contact Klarna?
Click here to contact Klarna anytime for any additional questions. Please note that Klarna is an independent payment company and Jewlr has no influence over whether payments are accepted or not....
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Does Klarna Impact My Credit Score?
Klarna does not perform a hard inquiry so your credit score will not be impacted.
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Are There Requirements To Use Klarna?
Yes, you’ll need: A UK-issued debit or credit card To be 18+ years old A UK billing address An SMS-capable phone number A total purchase between £35 and £1000 See full terms here....
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What Is Klarna?
Klarna is an alternative payment method that offers Jewlr shoppers a quick and easy shopping experience. Learn more.
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Promotions

How Do I Sign Up For An Account?
You can sign up by clicking the 'My Account' button If you checkout as a guest, we automatically create an account for you and you will receive a confirmation email with an order number and your...
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Why Was My Coupon Not Applied To My Order?
Coupons are applied to all Jewlr purchases in your cart except for add ons such as photo boxes, gift wrap or premium gifts.
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What Are Add-On Or Bundle Items?
Add ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.
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Will The Code Be Applied To Items On Sale?
Yes - Promo codes are applied to items on sale.
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What Is Buy More Save More?
We will apply an additional 5% discount to all items in your cart when you buy more than 1 item.
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Where Can I Get A Coupon Code?
You can sign up for an account or newsletter, and as a thank you, you will receive a discount promo code.
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Time to process

When Will My Order Be Processed?
Orders are put into our production schedule as soon as the orders is placed. Once your order is placed, you will receive an Order Confirmation email almost immediately. This email confirmation will...
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When Will I Get A Refund?
Once we receive a returned item, it is inspected and then a refund is issued. Returns are generally processed and refunded in the week in which they are received....
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Where Is My Order?
Once your order has shipped, you’ll receive a delivery email with tracking information so you can track it while it makes its way to you. If your order has not yet shipped and is still in production,...
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