Home / Return Policy

RETURN POLICY

COVID-19

At Jewlr, we are committed to the health and safety of our staff and community. In order to play our part in reducing the spread of COVID-19 and keep our employees & their families safe, we have temporarily reduced our order capacity as our staff work from home. As a result, returns may take longer than usual to process. If you need to return an item, please contact [email protected] for assistance.

EASY HASSLE-FREE 99-DAY RETURN POLICY

We want you to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you may return it for a full refund (minus any delivery and/or gift packaging charges, if any) within 99 days of the original delivery date.

  • Any item purchased from Jewlr can be returned, including engraved items!
  • The item must be returned in a new and unworn condition.
  • The item being returned must have the jewellery tag attached
  • Items which have been resized, updated and/or repaired do not qualify.
  • You will be responsible for the return delivery cost

RETURN PROCESS

To request a return, please fill out our Request Return Form. One of our customer service reps will follow up with you via email with instructions and return forms as well as an optional shipping label (shipping label available for US customers only) for a nominal charge (the cost of the label will be deducted from your refund). If you require assistance, please email us at [email protected]

Upon receipt of your return, all items are inspected for signs of wear or damage prior to issuance of any refunds, replacements or credits. New and unworn condition means that there are no scratches, marks, or blemishes on the items. Additionally, items modified or re-sized by another jeweler are also not considered new. Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.

JEWELLERY TAG

The item being returned must have the jewellery tag still attached to the item. Do not remove this tag until you are certain you want to keep your item. The tag does not need to be removed for ring sizing purposes. The thread is extremely thin and will not impact how the ring fits.

SUBSCRIBE AND SAVE 10%SUBSCRIBE TO OUR EMAILS AND SAVE 10%